Sorted.iT started in Liam’s bedroom — a wardrobe full of stock, a bed somewhere under the tech, and three customers a day. It outgrew the bedroom, then a workshop fitted out from Facebook Marketplace and donations, then the first shop on Hurlford Road. In June 2025 it moved to 159 Titchfield Street, bang in the middle of Kilmarnock.
Every step was paid for by the one before it. No loan, no grant, no investor. On opening day at Titchfield Street the cabinets were empty, because every penny had gone into the building.
Four years, a lot of 80-hour weeks, 4,500 people following along and 305 recommendations without a bad one among them. The prices are on this website because that is how it worked in the bedroom, and Liam has never pushed anyone into a repair they did not need.
“This wee guy from Kilmarnock is living his dream — and it’s all thanks to yous.”
Liam, on the last day at the old shop, May 2025
If your screen’s broke, get it Sorted.
Where it began
That is the short version. If you want to know how a sixteen-year-old watching the techy guy in a charity shop ended up here, keep reading.
- 1Sixteen
The techy guy at the Heart Foundation
Liam left school at sixteen and went to volunteer at the British Heart Foundation shop in Kilmarnock, in the sales and tech department. It was not the sales side that got him.
“I’ll never forget watching the techy guy in the shop tuning old TV remotes to TVs and wishing that was me. My God — if you could have told that young Liam what was ahead of him.”
Liam - 2The market
A stall smaller than his bench is now
Next door to the Heart Foundation is the indoor market, and in the market there was a repair stall. The whole stall was smaller than the bench Liam works at today. £50 a week, four days a week, which works out at about £2.50 an hour.
“I couldn’t have been happier.”
Liam - 3Seventeen
Learning the trade the hard way at Utopia
College next — customer service, officially, though most of the class time went on sorting people’s iPhone 5s. Then the chance he still calls the opportunity of a lifetime: a job at Utopia, Kilmarnock’s biggest computer store, at seventeen.
This is where he learned the trade, and he learned it the hard way — just him, a heat gun, a set of tools he would never dream of using now, and a new device in front of him every single day. Breaking a lot. Learning even more. By the end he was repairing East Ayrshire Council’s iPads.
“I’ll be forever grateful to Utopia for letting me grow as a person and letting me take on repairs no other 17-year-old was doing. They backed me all the way. I gave my heart and soul to their shop, just like I do to mine.”
Liam - 4The start
A repair shop with a bed in it
Sorted.iT began in Liam’s bedroom — and not in the corner of it. The whole room became the workshop: a wardrobe full of stock, every surface covered in tech, a bed somewhere underneath it all. Three customers a day. Stocking the first phone to sell. Struggling to find the money for a box of twenty cables.
“To think two years ago I was working in my bedroom dreaming of the idea of having my own shop and a successful business.”
Sorted.iT on Facebook, September 2024 - 5Next
An empty room, a workshop of his own
The bedroom ran out of room before the work ran out. Liam took on an empty room and turned it into a workshop — nearly every bench, shelf and tool in it bought off Facebook Marketplace or donated. He calls this the single biggest change of the whole journey: from doing repairs on his own terms to having an actual premises.
About four months in he went on the Prince’s Trust business start-up course — not for the money, for the knowledge. Everyone there talked about the what-ifs: it might not work, this many businesses fail.
“Not at one point in this journey did I feel a moment of doubt.”
Liam - 6Hurlford Road
The first shop, in Belfield
Then came a door onto the street. The first Sorted.iT shop opened on Hurlford Road, in the middle of the Belfield community — and the community is exactly what made it work. Local people, local businesses, and a steady stream of folk who had been told by somebody else to come here.
“The community of Belfield, and all you local businesses that helped me boom.”
Sorted.iT on Facebook, May 2025 - 7Late 2024
Too busy for its own good
The shop was redesigned to fit more people in, and while the work was going on the repairs kept coming. Forty customers a day, a backlog of more than fifty repairs, and one very long week getting back on top of it.
“It was a 100-hour week challenge. From the bottom of my heart, I appreciate yous all and the patience you’ve had.”
Sorted.iT on Facebook, November 2024 - 8March 2025
Outgrowing the place entirely
There is a nice problem in business where the only thing wrong is that there is not enough room, and that is where Sorted.iT landed. Hurlford Road could not hold it any more.
“We are unfortunately too big for the current place and we have no choice but to… open a bigger shop. We’re not disappearing — we’re levelling up.”
Sorted.iT on Facebook, March 2025 - 910 May 2025
Last day at the old shop
Three years, four homes, one town.
“From bedroom, to workshop, to shop, to redesigned shop, to new bigger shop. All in the space of three years. This wee guy from Kilmarnock is living his dream and it’s all thanks to yous.”
Sorted.iT on Facebook, 10 May 2025 - 10June 2025
159 Titchfield Street — the forever home
Sorted.iT 3.0 opened with a balloon arch and half of Kilmarnock through the door. Bigger bench, more room for customers, and space to grow a team rather than doing every repair single-handed.
What the photos do not show is that the cabinets were empty on opening day. Every penny went into the building — every phone, every tablet, every console sold in the run-up went straight back into renovating the place. Liam opened his dream shop with nothing on the shelves and started filling them again from the first repair.
“Here’s the forever home of Sorted.iT Kilmarnock. Massive thanks to everyone who made it possible. Thank you to every single one of yous for making my dream come true.”
Sorted.iT on Facebook, June 2025 - 11Now
Five hundred cables at a time
The lad who could not afford a box of twenty cables now buys five hundred at a time. Sorted.iT has 4,500 people following along on Facebook and 305 recommendations — every single one of them positive. It delivers accessories and collects iPhone repairs from your door through the Ayrshire Hub app. It is an employer now, and Liam will tell anyone who asks that he has the best member of staff going. He is still usually the one behind the counter.
The prices are on this website because that is how it worked in the bedroom, and there is no reason to change it now.
“I’ve had thousands of incredible customers, made thousands of friends, and become a person I never thought I could be. If I’m honest, it still feels like a dream.”
Liam
What it actually took
None of the above happened on its own. For a lot of this journey I have worked over 80 hours a week — and I have put my heart and soul into building the Sorted.iT that Kilmarnock deserves.
I have never taken a penny from the council and I have never taken a loan. Every step of this — the workshop, the first shop, the renovation, this place — was paid for by the one before it. When I opened on Titchfield Street the cabinets were bare, because every bit of tech I had sold had gone into the building. I would do it again.
And I can say this with pride: I have never ripped off a customer, and I have never pushed anyone into a sale for the sake of profit. My mission has always been the same — give people the right advice, and give them the service they deserve. That is why the prices are written down, why every repair gets a full service whether you asked for one or not, and why I will tell you when a £10 clean will do instead of a £75 repair.
Starting this business taught me so much. It gave me discipline, it gave me friends for life, and it made me love the town I am from. If you asked me where in the world I would choose to live, I would be proud to say Kilmarnock.
Sorted is my legacy. In fifty years, whether I am here or not, this town will always say: if your screen’s broke, get it Sorted.
Come and see the place
159 Titchfield Street, Tuesday to Saturday, 10am to 5pm. No appointment needed.