Frequently asked questions
The things people ask us most. If yours is not here, just give us a ring.
Do I need an appointment?
No. Just come in during opening hours — Tuesday to Saturday, 10am to 5pm. Most repairs are same day. If you want to be sure we have your part in, give us a ring first.
How long do repairs take?
Most iPhone repairs are same day, because we keep the common iPhone screens and batteries in. Samsung is usually a day or two — we stock the most common ports and batteries, and screens get ordered in for your exact model. The same goes for anything unusual — we can order in just about any part. Board-level work, console HDMI ports included, takes a day or two. We will give you a real time when you drop it in rather than a hopeful one.
What if you do not have the part for my device?
We can order in just about any part, and it is usually with us the next day. We keep the common iPhone screens and batteries in stock, so a lot of iPhone repairs are same day, and we stock the most common Samsung ports and batteries too — Samsung is usually a day or two. Anything else, tell us the model and we will order it and give you a day to come back.
What warranty do I get?
A full year on every repair we do, covering the part and the workmanship. Accidental damage afterwards is not covered, but a part that fails on its own is.
What parts do you use?
Premium soft OLED on iPhone screens, genuine refurbished Apple panels on the two LCD models, genuine Apple batteries on the iPhone 12 and up, genuine Samsung parts on Samsung phones, and genuine pulled charging ports. We do not fit the cheap end of the market.
Are the prices on the website up to date?
Every price table on the site carries the date it was last checked. Parts prices do move, so if something has changed since then we will tell you before we start rather than after. What we will not do is quote you one price on the phone and a different one at the counter.
Will the price change once you have opened it?
Not without you agreeing to it first. The prices on this site are what you pay. If we open a phone and find something else wrong, we stop, ring you, and tell you what it needs and what it costs before we go any further.
Do you do collection and delivery?
Not from the shop directly, no. We do offer collect and return on iPhone screen repairs through the Ayrshire Hub app, which covers the local area.
Do you do call-outs?
No, we no longer offer call-outs or after-hours visits. Everything is done at the bench in the shop, which is where the equipment is.
Is there anything you will not take on?
Very little. If it has a circuit board in it, bring it in. Nearly everything is done here on our own bench, including the board-level work most shops will not touch. For the occasional job that needs a specialist we have people we trust and we handle that for you — you deal with us throughout and the warranty stays with us either way.
Can you fix a phone another shop has already had a go at?
Usually, yes, and we see a fair bit of it. Bring it in and we will tell you honestly what state it is in.
Do you buy phones?
Yes, and we sell new and used handsets too. Pop in with what you have and we will tell you what it is worth.
Where are you and when are you open?
159 Titchfield Street, Kilmarnock, KA1 1RG — in the middle of town. Open Tuesday to Saturday, 10am to 5pm, closed Sunday and Monday.
How do I pay?
Card or cash, whichever suits you.
Still not sure?
Give us a ring and ask. We would rather spend two minutes on the phone than have you guess.