Terms & conditions
The small print for repairs, kept short and in plain English.
1. Quotes
We will tell you the price before we start. If we find something else wrong, we will contact you, and no extra work is done without your OK.
2. Parts
We use high-quality replacement parts unless you ask for, and pay for, genuine parts. On some iPhones a replacement screen, battery or camera may show a “non-genuine part” message. This does not affect how it works.
3. Your data and passcode
Please back up your device before handing it in. We are not responsible for lost data, as some faults and repairs can wipe a device.
We may ask for your passcode so we can test the repair properly. It is kept on your repair record only for the repair and is removed once the device is collected.
4. Existing damage and liquid damage
Devices that are already damaged, bent or liquid-damaged can develop further faults during or after a repair that were not caused by us. Liquid-damage work is done on a best-effort basis with no guarantee of success.
After any repair that opens the device, water resistance cannot be guaranteed, even with a new seal fitted.
5. Warranty
Every repair carries a 12-month warranty on the part fitted and our work, for the fault we repaired. It does not cover new accidental damage (drops, cracks, liquid), misuse, or anyone else opening the device.
This does not affect your statutory rights under the Consumer Rights Act 2015.
6. Collection and payment
We will text you when your repair is ready. Please bring your ticket or quote your repair number. Payment is due on collection, and the device is released once it is paid.
7. Repairs not collected
We will text you when your repair is ready, and remind you again at 30 and 60 days.
If it still has not been collected 90 days after we first told you it was ready, we will send a final notice to the contact details you gave us. If it is not collected within 14 days of that notice, we may recycle or sell the device to cover the cost of the repair and storage. Any personal data is wiped first. If we sell it, we will keep any money left over after the repair cost for you to claim.
8. Our liability
We are not responsible for indirect losses, such as lost earnings or data, beyond the cost of the repair itself, except where the law says otherwise.
9. Who we are
SORTED.IT (AYRSHIRE) LTD, company no. SC814059
159 Titchfield Street, Kilmarnock KA1 1RG
07825 958542
Last updated September 2026.