From a bedroom bench to Titchfield Street

Liam has been taking devices apart since he was a boy. What started as curiosity — working out how things fitted together, and then working out how to put them back — turned into fixing phones for friends, then friends of friends, then half of Kilmarnock.

Sorted.iT has been running for four years, and it began at a bench in a bedroom. Word spread the way it does in a town this size: someone gets their phone fixed properly, for a fair price, and tells everyone they know. The bedroom became too small. Then the next place became too small.

Today Sorted.iT is a shop on 159 Titchfield Street in the middle of Kilmarnock, with a proper bench, a microscope, and the equipment to do the board-level work that most shops turn away. The Facebook page has over 4,500 followers and every single one of the 305 people who have reviewed us has recommended us.

What has not changed

The bench is bigger and the tools are better, but the way we work has not moved. Premium parts rather than the cheapest ones going. Prices written down where you can see them before you walk in. An honest answer when something is not worth fixing. And a full year's warranty on every repair, because we would rather stand behind our work than argue about it.

Why "done right"

Because a lot of repairs are not. A cheap screen that looks washed out, a phone put back together without its water seal, a job quoted at one price and charged at another — these are the reasons people end up in our shop with someone else's repair in their hand. Every phone that leaves here gets a new water-resistant gasket, a full service — deep cleaned inside and out, charging port and speakers cleared — and testing before it goes back to you.